Information Technology

Information Technology

Systems Management and Technology Support

Our Mission:

The Los Medanos College Information Technology department is dedicated to the service of providing access and support to technology for the mission of student success. LMC IT provides leadership and expertise of technology infrastructure for the college with continuing advancements in the field.

LMC IT manages and supports for both Pittsburg and Brentwood campus sites, including:

  • IT Service Desk operations for phone and web ticket reception.
  • Datacenter server infrastructure, virtualization technologies, and data integrity.
  • Computer labs, network access, software, mobile and cloud compute technologies.
  • Technology design standards and procurement for all Faculty and Administrative staff.
  • Conference Center, Media and Events, smart classrooms, and teleconferencing.
  • Collaboration on new construction and facilities projects requiring technology design.
  • Keeping the campus informed of emerging technologies.

In conjunction with the Technology Advisory Group (TAG), strategic initiatives involving technology are reviewed with constituent groups and guidance provided to the Shared Governance Council.

Technology Systems Manager: Carl Chiu, cchiu@losmedanos.edu

Need Help?

For assistance with technology issues, please click the button below to enter a request or go to https://help.4cd.edu.

ServiceDesk

ServiceDesk is completely web based. Using ServiceDesk, you will be able to do the following.

  • Report an Issue: Submit a request and/or report a problem.
  • View Solution: View quick references on common Questions & Answers (Q&A). 
  • My Summary: View your request history.
  • Announcements:  View organization-wide notifications posted by the IT department.

If you have questions about Canvas, Zoom, accessibility, library services, publisher integration in Canvas, Studio, Canvas sandbox requests, one-on-one help, or other education technology needs, please use the form below.

Instructional Technology Support Request Form

 

Do you have an event coming up? Click the following button to reserve IT support for your next campus event.

LMC Event Audio-Video Support Request

 

Contact IT:

Location: LMC Pittsburg Campus
Library, 2nd level
Hours of Operation:

Monday through Friday
8:00 AM - 6:00 PM

If you need in-person support, contact us to schedule an appointment. 

Phone: LMC IT Service Desk:
(925) 473-7767
Other important numbers: District Helpdesk:
(925) 229-6888

 

Helpful sites: