Support Services Provided
All requests for IT service and support can start with submitting a service ticket:
You will receive a confirmation email. You can also check on the status of your help ticket.
Computer and network support
LMC device and data sharing support:
LMC Information Technology provides deployment and help support for all campus PCs, Tablets, Laptops, Chromebooks, along with MacOS and iOS systems. Support is also provided for many network and file services we use. Please submit a IT ticket, or call the LMC service desk at 925-473-7767 (from on campus dial 37767).
Colleague / Email / InSite / Zoom Phones / Employee and Classroom Lab Applications:
LMC IT supports application and network communication needs on College provided devices.
For example if you are having an issue logging in, accessing your email account, VPN is not connecting on your laptop, or have an issue with making phone calls or launching an application, please submit for service an IT ticket, or if that is not possible call us at (925) 473-7767.
Technology Procurement and New Deployment:
LMC IT maintains and evolves forward campus and district technology standards. New purchasing requests for technology devices and software must be made in collaboration with the LMC Technology Systems Manager through initiation from Managers, Deans, or Department Chairs. In most cases, use the IT ticket system to initiate a procurement request.
Computer lab refresh process
Student computer labs:
Student computer labs that traditionally are composed of physical PC or Apple hardware are going through process improvement stages for more timely turnaround of refreshing. Part of the LMC IT Core Infrastructure Project Plan, along with work in the LMC Technology Plan 2022-2028, identifies the need for operational changes and supportive technology platforms for new methods supporting student endpoint devices.
LMC IT continues working in collaboration with instructional leaders to maintain the current deployment of operating systems and various application stacks in each lab. Constant maintenance of systems is an important support service along with existing automated device software management. Please contact the LMC Technology Systems Manager about your needs for the computer lab you supervise.
Media Requests
Event setup & equipment requests:
All special campus events needing media support require a consultation with IT Audio/Video staff. To request Audio/Video equipment or technical personnel for a special event, click the following button to reserve IT support for your next campus event.
LMC Event Audio-Video Support Request
Please remember that your AV request should be submitted at least 5 work days prior to your delivery or event date (Saturdays, Sundays, and holidays are non-workdays for this purpose).