Information Technology & Services

Support Services Provided 

All requests for support require a service ticket:

SysAid Helpdesk Ticket

You will receive a confirmation email.
You can also check on the status of your help ticket by clicking the link above.

Computer and network support

Datatel/Webadvisor/InSite:

The District Helpdesk handles all account and support requests for these services. Enter a ticket at https://contracosta.sysaidit.com/or call them at (925) 229-6888 (from on campus dial 96888).      

Email:

Problems within Outlook are handled by the District Helpdesk.   Enter a ticket at https://contracosta.sysaidit.com/or call them at (925) 229-6888 (from on campus dial 96888). 

LMC desktop support:

For desktop support enter a ticket at https://contracosta.sysaidit.com/  or call the LMC service desk  at 925-473-7767 (from on campus dial 37767).

Hardware/Installation/Moves/Purchasing:

All computer, printer, software moves and/or changes as well as technology purchases must comply with campus and district standards.   To make such a request, please have the appropriate manager, dean or department chair email the Technology Systems Manager.

Computer lab refresh process

Student computer labs:  

To facilitate timely updating and/or installation of computer lab software and hardware in labs at LMC's Pittsburg and Brentwood campuses the Computer Lab Refresh Process has been established. Due to staffing limitations, labs will be re-imaged at most annually to be ready for either Fall or Spring semester. The scope, process, and schedule can be reviewed by reading the Computer Lab Refresh Process.

Media

Event setup & equipment requests:

MERT is used to facilitate requests for classroom equipment as well as special AV setups and large events.  All special events require a consultation meeting with IT&S staff. To request classroom equipment or a special event setup, please enter a ticket at Media Equipment Request Tool. Please remember that your request must be submitted at least 5 work days prior to your delivery or event date (Saturdays, Sundays, and holidays are non-workdays for this purpose).

If you need further assistance inputting your request, please review these Instructions: Instructions for Media Equipment Request Tool.

Equipment Repairs:

For equipment repairs please use https://contracosta.sysaidit.com/