Goal 4:
Continuous Improvement of Practices and Infrastructure
Enhance college practices, systems, and infrastructure to be efficient, reliable, and adaptable to evolving student and institutional needs. This includes strengthening core administrative processes, improving support services, using data-informed decision-making, and ensuring employees and students have the tools and resources needed for success — supported by transparent budget and planning practices.
OBJECTIVE 4.1
Increase efficiency and effectiveness of administrative services and facilities operations.
Measures
- Annual college employee survey
- Ticket/work order resolution times
Activities
- Streamline administrative processes through improved workflows, digital systems, and automation
- Enhance facilities maintenance, safety procedures, and work order systems
- Improve coordination and communication across administrative and operational units
- Monitor service delivery and response times to improve efficiency and user experience
- Implement continuous improvement practices to optimize operations and services
OBJECTIVE 4.2
Increase use of innovative and data/research-based high impact practices.
Measures
- Utilization rates for data dashboards
- Number of professional development activities surrounding employee use of formally researched best practices
Activities
- Expand use of data dashboards and analytics tools to inform planning and decision-making
- Provide professional development on research-based and high-impact practices such as inquiry-based learning experiences for students
- Use program review, assessment, and evaluation processes to guide improvements
- Foster cross-functional collaboration to implement innovative practices
- Regularly review and refine programs and services based on evidence and outcomes
OBJECTIVE 4.3
Utilizing professional development, increase employee confidence in use of evolving
technology, systems, tools and infrastructure.
Measures
- Annual college employee survey
-
Number of professional development activities surrounding use of technology, systems, tools and infrastructure
Activities
- Provide ongoing training on new and existing technology systems and tools
- Develop professional development programs focused on digital literacy and system use
- Support employees in adapting to evolving technologies and infrastructure
- Create resources and support systems to enhance effective use of tools and platforms
- Encourage collaboration and knowledge sharing related to technology and innovation
OBJECTIVE 4.4
Ensure fiscal stability and compliance with regulatory standards.
Measures
- Number of internal fiscal audit findings
- Number of accreditation findings/recommendations
- Regular Substantive Interaction (RSI) compliance rates
Activities
- Strengthen financial planning, budgeting, and resource allocation processes
- Conduct regular audits and reviews to ensure compliance with fiscal and regulatory standards
- Improve documentation, reporting, and accountability systems
- Provide training on compliance requirements and institutional policies
- Monitor key performance indicators related to fiscal health and accreditation standards