| |
Service Request |
Resource |
Ext. |
Loc. |
Email |
Notes |
Computer & network support (except for Datatel/Exchange) |
LMC Help Desk |
3767 |
2nd floor of Library |
it-help@losmedanos.edu |
Contact the Help Desk for any computer, network or technical needs – from technical troubleshooting to computer installation requests. You will receive support or proper referral. |
Datatel/Webadvisor and Exchange/Outlook |
District Help Desk |
1234 |
DO |
01-HelpDesk@DO (global address list) |
The district help desk handles all account and support requests for these services http://www.4cd.edu |
Technology purchases |
Information Technology & Services |
3113 |
L206 |
MBecker@Losmedanos.edu |
All computer, printer and major technology purchases must comply with standards and go through ITS for purchasing support (http://www.losmedanos.edu/its/its.asp) |
Network and email account request |
To access network and email accounts for all staff |
3767 |
2nd floor of Library |
it-help@losmedanos.edu |
To request new accounts, please use the District form. To request the extension or closing of accounts, use site helpdesk. |
Media Services |
Schedule and delivery |
3454 |
L210 |
media-help@losmedanos.edu |
Checkout, schedule and delivery of AV equipment and media,(e.g. LCD projectors, videos/DVDs, laptops, slide projectors, flipcharts, digital recording devices, tape players, video cameras , etc) A twenty-four hour advance notice is required for delivery of Monday through Thursday. All orders for Friday and Saturday must be in by 9am on Thursday. |
Video Conference Room reservations |
Technology enhanced rooms in the Library for video conferencing |
3454 |
L210 |
media-help@losmedanos.edu |
L109 (Community Room) and L216 (Advanced Media Room) are for employee meetings or staff development that requires technology (e.g., computer, video, video-conferencing, satellite, etc.) |
Video recording off-air |
Media Services |
3454 |
L210 |
media-help@losmedanos.edu |
Record a program from regular cable TV. A 24 hour notice is required. |
Satellite recording |
Media Services |
3454 |
L210 |
media-help@losmedanos.edu |
Requests for off-air recordings from CCCSAT satellite broadcasts require a twenty-four hour notice. |
Digital media production |
Media Services |
3454 |
L210 |
media-help@losmedanos.edu |
Production and audio recording services (both digital and analog): live studio recording, editing, reformatting source materials to CD or other digital formats and duplication. |
online classes/Blackboard support |
Clayton Smith |
3421 |
CC618 |
csmith@losmedanos.edu |
Assistance in developing and delivering online classes, hybrid classes and/or web supplemented classes. |
Website development and technical support |
Eloine Chapman |
3420 |
CC260 |
web-help@losmedanos.edu |
Assistance and advice on the development and maintenance of public college/department/program websites |
Library Reserves |
Sherry Weikum |
3320 |
L117 |
sweikum@losmedanos.edu |
To place materials on reserve or to take materials off reserves |
Library instruction |
Christina Goff |
3275 |
L117 |
cgoff@losmedanos.edu |
To request orientation, customized instructional sessions or reserve library instruction room, L213. |
