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Information Technology & Services

 

support

Support Services Provided

For most services listed below please enter a ticket at https://contracosta.sysaidit.com/

* To log on to the system, use your InSite user name and password. Instructions for using the system.

 

Computer and network support

Datatel/Webadvisor/InSite:

The District Help Desk handles all account and support requests for these services. Email them at

https://contracosta.sysaidit.com/or enter a ticket at https://contracosta.sysaidit.com/or call them at (925) 229-6888 (from on campus dial 96888).      

 

LMC DESKTOP SUPPORT/HARDWARE/Installation/Moves:

For these computer, network or technical needs ranging from technical troubleshooting to computer installation requests email the LMC Help Desk at https://contracosta.sysaidit.com/or call x37767.

 

Email

Exchange/Outlook:  

To request new accounts, please have the appropriate manager or dean use the District form located on the LMC Office of Instruction Forms page https://www.losmedanos.edu/intra-out/oi/forms.asp. To request the extension or closing of an account, please use https://contracosta.sysaidit.com/

 

Computer lab refresh process

Student computer labs:  

To facilitate timely updating and/or installation of computer lab software and hardware in labs at LMC's Pittsburg and Brentwood campuses the Computer Lab Refresh Process has been established. Due to staffing limitations, labs will be re-imaged at most annually to be ready for either Fall or Spring semester. The scope, process, and schedule can be reviewed by reading the Computer Lab Refresh Process.

 

Media

Event setup & equipment requests:

All classroom equipment requests as well as special AV setups and large events require a minimum of one week advance notice. All special events require a consultation meeting with IT&S staff. To request classroom equipment or a special event setup, please enter a ticket at Media Services and Event Request Form. One week advance notice is required.

 

equipment Repairs:

For an equipment repairs please use https://contracosta.sysaidit.com/

 

Smart station keys:

Podiums are to be locked at all times. To check out a key for the semester email Camme Benzler at cbenzler@losmedanos.edu.  A key packet will be prepared and made ready for you to pick up at the the service counter on the 2nd floor of the library. You must bring valid identification as well as read and sign the Key Acknowledgment form to receive your key.

 

 

Spring 2015 FLEX

Wednesday, January 7, 2015 9:00am - 3:00pm
Thursday, January 8, 2015 9:00am - 3:00pm
Friday, January 9, 2015 1:00pm - 3:00pm

 

Spring 2015

Monday - Thursday 8:00am - 9:45pm
Friday 8:00am - 9:45pm
   

Note:  Although we will make every attempt to have your key ready for pickup as soon as possible, 48-hours advance notice is required.

 

 

Identification cards

student and staff id cards:

Each Los Medanos College student must have a LMC ID card whether full- or part-time. Without one, a student cannot borrow a book from the library, use certain services provided in the Student Service area, or use the computer labs or the Assessment Center. An ID card is obtained at the service counter on the 2nd floor of the library. Students must bring verification of current registration at Los Medanos College along with a form of photo identification. For Frequently Asked Question see http://www.losmedanos.edu/its/IDFAQ.asp.

 

Spring 2015 FLEX

Wednesday, January 7, 2015 9:00am - 3:00pm
Thursday, January 8, 2015 9:00am - 3:00pm
Friday, January 9, 2015 1:00pm - 3:00pm

 

Spring 2015

Monday - Thursday 8:00am - 9:45pm
Friday 8:00am - 9:45pm
   

 

Purchasing

All computer, printer, software and major technology purchases must comply with standards and go through IT&S for purchasing support. To request technology purchasing, please have the appropriate manager, dean or department chair enter a ticket at https://contracosta.sysaidit.com/