For most services listed below please enter a ticket at https://contracosta.sysaidit.com/
* To log on to the system, use your InSite user name and password. Instructions for using the system.
The District Help Desk handles all account and support requests for these services. Email them at
LMC DESKTOP SUPPORT/HARDWARE/Installation/Moves:
For these computer, network or technical needs ranging from technical troubleshooting to computer installation requests email the LMC Help Desk at https://contracosta.sysaidit.com/or call x37767.
To request new accounts, please have the appropriate manager or dean use the District form located on the LMC Office of Instruction Forms page https://www.losmedanos.edu/intra-out/oi/forms.asp. To request the extension or closing of an account, please use https://contracosta.sysaidit.com/.
Computer lab refresh process
Student computer labs:
To facilitate timely updating and/or installation of computer lab software and hardware in labs at LMC's Pittsburg and Brentwood campuses the Computer Lab Refresh Process has been established. Due to staffing limitations, labs will be re-imaged at most annually to be ready for either Fall or Spring semester. The scope, process, and schedule can be reviewed by reading the Computer Lab Refresh Process.
To schedule the delivery of AV equipment or checkout media (i.e., LCD projectors, slide projectors, flipcharts, digital recording devices, tape players, video cameras, etc.), please use https://contracosta.sysaidit.com/. 24-hour advanced notice is required.
Special AV setups and large events require a minimum of one week advance notice and a consultation meeting with IT&S staff. To request a special event setup, please enter a ticket at https://contracosta.sysaidit.com/. One week advance notice is required.
student and staff id cards:
Each Los Medanos College student must have a LMC ID card whether full- or part-time. Without one, a student cannot borrow a book from the library, use certain services provided in the Student Service area, or use the computer labs or the Assessment Center. An ID card is obtained at the service counter on the 2nd floor of the library. Students must bring verification of current registration at Los Medanos College along with a form of photo identification. For Frequently Asked Question see http://www.losmedanos.edu/its/IDFAQ.asp.
All computer, printer, software and major technology purchases must comply with standards and go through IT&S for purchasing support. To request technology purchasing, please have the appropriate manager, dean or department chair enter a ticket at https://contracosta.sysaidit.com/