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Information Technology and Services

Information Technology and Related Support Services List
 

Service Request

Resource

Ext.

Loc.

Email

Notes

Computer & network support (except for Datatel/Exchange)

LMC Help Desk

3767

2nd floor of Library

it-help@losmedanos.edu

Contact the Help Desk for any computer, network or technical needs – from technical troubleshooting to computer installation requests. You will receive support or proper referral.

Datatel/Webadvisor and Exchange/Outlook

District Help Desk

1234

DO

01-HelpDesk@DO (global address list)

The district help desk handles all account and support requests for these services http://www.4cd.edu

Technology purchases

Information Technology & Services

3113

L206

MBecker@Losmedanos.edu

All computer, printer and major technology purchases must comply with standards and go through ITS for purchasing support (http://www.losmedanos.edu/its/its.asp)

Network and email account request

To access network and email accounts for all staff

3767

2nd floor of Library

it-help@losmedanos.edu

To request new accounts, please use the District form. To request the extension or closing of accounts, use site helpdesk.

Media Services

Schedule and delivery

3454

L210

media-help@losmedanos.edu

Checkout, schedule and delivery of AV equipment and media,(e.g. LCD projectors, videos/DVDs, laptops, slide projectors, flipcharts, digital recording devices, tape players, video cameras , etc) A twenty-four hour advance notice is required for delivery of Monday through Thursday. All orders for Friday and Saturday must be in by 9am on Thursday.

Video Conference Room reservations

Technology enhanced rooms in the Library for video conferencing

3454

L210

media-help@losmedanos.edu

L109 (Community Room) and L216 (Advanced Media Room) are for employee meetings or staff development that requires technology (e.g., computer, video, video-conferencing, satellite, etc.)

Video recording off-air

Media Services

3454

L210

media-help@losmedanos.edu

Record a program from regular cable TV. A 24 hour notice is required.

Satellite recording

Media Services

3454

L210

media-help@losmedanos.edu

Requests for off-air recordings from CCCSAT satellite broadcasts require a twenty-four hour notice.

Digital media production

Media Services

3454

L210

media-help@losmedanos.edu

Production and audio recording services (both digital and analog): live studio recording, editing, reformatting source materials to CD or other digital formats and duplication.

online classes/Blackboard support

Clayton Smith

3421

CC618

csmith@losmedanos.edu

Assistance in developing and delivering online classes, hybrid classes and/or web supplemented classes.

Website development and technical support

Eloine Chapman

3420

CC260

web-help@losmedanos.edu

Assistance and advice on the development and maintenance of public college/department/program websites

Library Reserves

Sherry Weikum

3320

L117

sweikum@losmedanos.edu

To place materials on reserve or to take materials off reserves

Library instruction

Christina Goff

3275

L117

cgoff@losmedanos.edu

To request orientation, customized instructional sessions or reserve library instruction room, L213.

 

 


 
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