Center for Academic Support

Online Consultations 

The Online Consultation Service is up and running.  Due to an overwhelming demand on this service, the current response time is 3 business days.  Business hours are Monday through Friday, excluding holidays. If you do not receive a response, please call (925) 473-7590. Submissions posted Thursday, September 19th will not get a response until Tuesday, September 25th. If you need a response sooner, please use our face-to-face services. Call the number above to make an appointment.

What can I expect from an online consultation?

 The Center’s mission is to provide writing coaching; consultants do not proofread or edit papers. We primarily look at global issues (development, organization, logic). We will direct your attention to style and grammar problems by marking areas of concern. On longer papers, we will mark only the first two pages for style and grammar convention errors. Please limit your submission to 5 pages. If your paper is longer, please select and submit the areas that concern you the most, and if possible, include your working thesis statement.

 How will I receive feedback on my paper? 

After receiving your paper, the consultant will provide feedback to you by using the insert comment function. The consultant’s comments will appear in the margin or inserted in the body of your paper.

When your paper is returned to you, please do the following:

  • Respond to any of the consultant’s questions.
  • Revise the paper and resubmit or visit the center if you wish and due date allows.
  • Revise and turn it into your instructor.
  • Remember that the ultimate responsibility for correctness and completeness of your papers rests with you.