Online Information & Resources for Students

LMC is delivering many classes online and some classes on campus to minimize the spread of COVID-19. Visit the District Office COVID-19 pages for more information.

Please connect with your instructors via Canvas and check your College email often for updates. For assistance with LMC’s online support services, use the Live Chat feature on this website or call (925) 473-7434.

Have a question or comment? Let us know!

Your mental & physical well-being is vitally important to us. Visit our community resources & links page

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  • Frequently Asked Questions

    I’m struggling with my expenses as a result of COVID-19.  Is there emergency financial assistance?

    LMC is offering one-time $500 COVID-19 Emergency Grants for currently enrolled LMC students who are facing unexpected expenses as a direct result of the COVID-19 pandemic and the transition to remote classes and services.  These funds, which are grants, not loans, do not need to be paid back.  Funding is limited and is subject to the rules and eligibility requirements.  The deadline to apply is September 7, 2020. More information and the 5-minute application is available at:

    I need access to a computer, headphones, or a camera to complete my courses. Is there any support for me?

    There are limited resources available for students with high need. Please fill out the following LMC Student Support Form.

    I'm not in an emergency or crisis, and I want to talk to a Wellness Counselor or a Mental Health Therapist. How can I talk to someone?

    For non-urgent concerns, Counselors in the LMC Counseling Department can provide resources on self-care and help you access community based resources for other mental health or wellness needs. 

    For non-urgent concerns and up to 8 sessions of free therapeutic counseling, please use this link to request services from a JFKU Wellness Counselor.  Telehealth options are currently available. JFKU Wellness Counseling

    I need some tutoring. How do I get help with that?

    We have a web page that list all the virtual tutoring services that are available at this time and their schedules for individual time with a tutor.

    I need to talk to someone in Admissions & Records, how do I do that?

    The Admissions & Records Department is providing services via phone at (925) 473-7500, or visit the admissions and records webpage to email or chat. 

    Can I still talk to a Counselor?

    Distance counseling appointments are available through video or phone with a Counselor. To schedule an appointment, please call our LMC General Counseling Department phone line at 925-318-1733 or you can book through the Counseling Website. You can also email a Counselor directly with any questions; a list of the Counselor emails and specializations are on the Counseling Website contact page. 

    Can I still talk to someone at Los Medanos College even if they are providing services online?

    We have limited phone service so please communicate via email or chat. If you would like to talk to someone during hours of operation, you can reach the Welcome Desk at (925) 473-7434.

    How do I stay up to date with changes during this time?

    Make sure you are checking your InSite email frequently. This is the only email that staff and faculty at LMC can contact you at.

    What if I do not have access to a computer or the internet? 

    Please contact your instructor for options on how to continue your course.

    Can I withdraw if I feel I cannot complete the course? If so, who do I talk to?

    Please talk with your instructor first, your instructor may have options for you. Please also consult with an LMC Counselor and Financial Aid Office before dropping a course as it may affect more than just your enrollment at LMC.

    How do I drop a class? 

    You can drop a course on your insite portal through the Plan-Progress tile.  If you are blocked from dropping a course online due to owing student fees or being on Academic Probation, you can email a request either by using the drop request form on the Admissions & Records Forms page or submitting an email request including course information to   BUT it must come from your student InSite email to authenticate your identity.

    What is an Excused Withdrawal? 

    Courses dropped for COVID-19 related reasons after the last date to withdraw to avoid a “W” will be considered an “Excused Withdrawal” (EW). This means that you will get a refund for the course you dropped and it will not count towards your allowable 3 attempts towards taking a course. 

    Note: For Anatomy, Physiology and Microbiology, you can only attempt these courses two (2) times and an Excused Withdrawal (EW) will not count towards these two attempts. For more information, please contact Admissions. 

    Is the library open?

    Yes, please see our Hours for Pittsburg and Brentwood in-person services. Librarians are also available for reference assistance via email, chat and Zoom. Visit the LMC Library website to access online resources or Contact a librarian to get help.

    What is the turnaround time for a response?

    There is a 24-hour response window Monday-Friday and 48-hour response window on weekends. If there are assignments due over the weekend, communicate with your instructor to create a communication plan.

    Will I still receive my financial aid disbursement?

    All scheduled financial aid disbursements will continue.

    How do I get help with Financial Aid?

    The Financial Aid Office is open and providing remote services through email and phone.
    Phone: 925-473-7525

    Your Financial Aid Representative is based on the first letter of your last name and you can email them directly. 

    Last Names: A - E

    Last Names: F-L

    Last Names: M -N

    Last Names: O-R

    Last Names: S-Z
    Eva Monteverde, 

    More FAQs at the CCCCD website

  • Orientations for Online Learning (Self-Paced Trainings to Prepare You)

    The following Canvas orientations and trainings are designed to help you be prepared to succeed at LMC. 

    They are all self-paced.  To access a training, click the button to launch the training and log in as follows:

    • User name = your first initial + last name + last 3 digits of your Student ID Number. Example: jsmith123
    • Password = your six digit birth date (mmddyy). The first time you log in, you will be required to change it.


    Get earlier registration with new student orientation

    New Student Orientation

    This online orientation is required for all new students and will expose you to tools and resources that will help you succeed in college.  By completing it you will also get early registration!

    Orientation in English

    Orientacion en Español 

    Early College Credit

    Online Orientation for Early College Students
    This orientation is designed for current high school students who are taking LMC classes.  Make sure you are prepared to be successful in your Early College Credit (ECC) classes!

    Launch ECC Orientation

    Online Strategy

    Online Learning: Strategies for Success
    Time management, study habits, how to manage assignments and what is expected in the online environment. 

    Launch Strategies for Success

    Canvas Quick Start Challange

    Canvas Quick Start Challenge
    Do you think you are up to speed in using Canvas for online learning? Take the Canvas Quick Start Challenge and test yourself!

    Launch Canvas Challenge


  • Student Assistance Program (SAP)

    These are uniquely stressful times for everyone, filled with rapid change and uncertainty, and we expect that many people could find themselves in need of additional care and support.

    Los Medanos College (LMC) and Contra Costa Community College District (CCCCD) want to remind all of our students about a robust resource already in place called the Student Assistance Program (SAP).

    SAP stands ready to provide up to five (5) individual counseling sessions, per issue, per policy year, either in person, or by telephone or web-video conference for problems related to:

    • Childcare and eldercare assistance;
    • Daily living services (arranging help with errands);
    • Stress, anxiety, changes in mood, sadness;
    • Grief, loss or response to traumatic events (like COVID-19);
    • Financial or legal services; and/or
    • Concerns about use of drugs or alcohol

    These services can be accessed 24/7 either by calling 

    (800) 227-1060       (TTY users call 711)

    – or by visiting –

    LMC/CCCCD Student login code:  ccccdstudent

    Use of these services is confidential between you, the SAP, and the individual professional providers with whom you are connected.  

    No personal information is shared with LMC or the District.