I need access to a computer, headphones, or a camera to complete my courses. Is there
any support for me?
There are limited resources available for students with high need. Please fill out
the following LMC Student Support Form.
I'm not in an emergency or crisis, and I want to talk to a Wellness Counselor or a
Mental Health Therapist. How can I talk to someone?
For non-urgent concerns, Counselors in the LMC Counseling Department can provide resources on self-care and help you access community based resources for
other mental health or wellness needs.
For non-urgent concerns and up to 8 sessions of free therapeutic counseling, please
use this link to request services from a JFKU Wellness Counselor. Telehealth options
are currently available. JFKU Wellness Counseling
What should I do if I have LMC Library books checked out?
The due date for ALL books has been extended to July 23. Please do not return books that you have currently checked out. No late fees will
be charged during the closure. Notices and updates about due dates will be sent to
your InSite email address, and you can check the status of all items you have checked
out by logging in to your Library Account. (Sign In > Click on your name > My Loans)
I need some tutoring. How do I get help with that?
We have a web page that list all the virtual tutoring services that are available at this time and their schedules for individual time with a tutor.
I need to talk to someone in Admissions & Records, how do I do that?
The Admissions & Records Department is providing services via phone at (925) 473-7500, or visit the admissions and records webpage to email or chat.
Can I still talk to a Counselor?
Distance counseling appointments are available through video or phone with a Counselor.
To schedule an appointment, please call our LMC General Counseling Department phone
line at 925-318-1733 or you can book through the Counseling Website. You can also email a Counselor directly with any questions; a list of the Counselor emails and specializations are on the
Counseling Website contact page.
Can I still talk to someone at Los Medanos College even if they are providing services
We have limited phone service so please communicate via email or chat. If you would
like to talk to someone during hours of operation, you can reach the Welcome Desk
at (925) 473-7434.
How do I stay up to date with changes during this time?
Make sure you are checking your InSite email frequently. This is the only email that
staff and faculty at LMC can contact you at.
What if I do not have access to a computer or the internet?
Please contact your instructor for options on how to continue your course.
Can I withdraw if I feel I cannot complete the course? If so, who do I talk to?
Please talk with your instructor first, your instructor may have options for you.
Please also consult with an LMC Counselor and Financial Aid Office before dropping
a course as it may affect more than just your enrollment at LMC.
How do I drop a class?
You can drop a course on your insite portal through the Plan-Progress tile. If you
are blocked from dropping a course online due to owing student fees or being on Academic
Probation, you can email a request either by using the drop request form on the Admissions
& Records Forms page or submitting an email request including course information to firstname.lastname@example.org BUT it must come from your student InSite email to authenticate your identity.
What is an Excused Withdrawal?
If you drop a course between March 1, 2020-May 15, 2020, your course will be considered
an “Excused Withdrawal” (EW). This means that you will get a refund for the course
you dropped and it will not count towards your allowable 3 attempts towards taking
Note: For Anatomy, Physiology and Microbiology, you can only attempt these courses two
(2) times and an Excused Withdrawal (EW) will not count towards these two attempts.
For more information, please contact Admissions.
Is the library open?
The library is closed until further notice but they have online resources available.
What is the turnaround time for a response?
There is a 24-hour response window Monday-Friday and 48-hour response window on weekends.
If there are assignments due over the weekend, communicate with your instructor to
create a communication plan.
Will I still receive my financial aid disbursement?
All scheduled financial aid disbursements will continue.
How do I get help with Financial Aid?
The Financial Aid Office is open and providing remote services through email and phone.
Your Financial Aid Representative is based on the first letter of your last name and you can email them directly.
Last Names: A - E
Beverly Bui, email@example.com
Last Names: F-L
Faidra Lopez, firstname.lastname@example.org
Last Names: M -N
Tamara Carreon, email@example.com
Last Names: O-R
Deborah Baskin, firstname.lastname@example.org
Last Names: S-Z
Eva Monteverde, email@example.com
More FAQs at the CCCCD website