Online Information & Resources for Students

Most face-to-face classes and services have been moved online to minimize the spread of COVID-19. Visit LMC COVID-19 or the District office COVID-19 web page for more information.

Please connect with your instructors via Canvas and check your College email often for updates. For assistance with LMC’s online support services, use the Live Chat feature on this website or call (925) 473-7434.

Have a question or comment? Let us know!

Your mental & physical well-being is vitally important to us. Visit our community resources & links page

Search for Classes  Search for classes  Online Resources  Help Videos  Meet with a counselor  Meet with a counselor

  • Frequently Asked Questions

    I’m struggling with my expenses as a result of COVID-19.  Is there emergency financial assistance?

    LMC is offering one-time $500 COVID-19 Emergency Grants for currently enrolled LMC students who are facing unexpected expenses as a direct result of the COVID-19 pandemic and the transition to remote classes and services.  These funds, which are grants, not loans, do not need to be paid back.  Funding is limited and is subject to the rules and eligibility requirements.  The deadline to apply is September 7, 2020. More information and the 5-minute application is available at: https://www.losmedanos.edu/financialaid/care.aspx

    I need access to a computer, headphones, or a camera to complete my courses. Is there any support for me?

    There are limited resources available for students with high need. Please fill out the following LMC Student Support Form.

    I'm not in an emergency or crisis, and I want to talk to a Wellness Counselor or a Mental Health Therapist. How can I talk to someone?

    For non-urgent concerns, Counselors in the LMC Counseling Department can provide resources on self-care and help you access community based resources for other mental health or wellness needs. 

    For non-urgent concerns and up to 8 sessions of free therapeutic counseling, please use this link to request services from a JFKU Wellness Counselor.  Telehealth options are currently available. JFKU Wellness Counseling

    What should I do if I have LMC Library books checked out?

    The due date for ALL books has been extended to July 23. No late fees will be charged during the closure. Notices and updates about due dates will be sent to your InSite email address, and you can check the status of all items you have checked out by logging in to your Library Account. (Sign In > Click on your name > My Loans)

    I need some tutoring. How do I get help with that?

    We have a web page that list all the virtual tutoring services that are available at this time and their schedules for individual time with a tutor.

    I need to talk to someone in Admissions & Records, how do I do that?

    The Admissions & Records Department is providing services via phone at (925) 473-7500, or visit the admissions and records webpage to email or chat. 

    Can I still talk to a Counselor?

    Distance counseling appointments are available through video or phone with a Counselor. To schedule an appointment, please call our LMC General Counseling Department phone line at 925-318-1733 or you can book through the Counseling Website. You can also email a Counselor directly with any questions; a list of the Counselor emails and specializations are on the Counseling Website contact page. 

    Can I still talk to someone at Los Medanos College even if they are providing services online?

    We have limited phone service so please communicate via email or chat. If you would like to talk to someone during hours of operation, you can reach the Welcome Desk at (925) 473-7434.

    How do I stay up to date with changes during this time?

    Make sure you are checking your InSite email frequently. This is the only email that staff and faculty at LMC can contact you at.

    What if I do not have access to a computer or the internet? 

    Please contact your instructor for options on how to continue your course.

    Can I withdraw if I feel I cannot complete the course? If so, who do I talk to?

    Please talk with your instructor first, your instructor may have options for you. Please also consult with an LMC Counselor and Financial Aid Office before dropping a course as it may affect more than just your enrollment at LMC.

    How do I drop a class? 

    You can drop a course on your insite portal through the Plan-Progress tile.  If you are blocked from dropping a course online due to owing student fees or being on Academic Probation, you can email a request either by using the drop request form on the Admissions & Records Forms page or submitting an email request including course information to admissions@losmedanos.edu   BUT it must come from your student InSite email to authenticate your identity.

    What is an Excused Withdrawal? 

    If you drop a course between March 1, 2020-May 15, 2020, your course will be considered an “Excused Withdrawal” (EW). This means that you will get a refund for the course you dropped and it will not count towards your allowable 3 attempts towards taking a course. 

    Note: For Anatomy, Physiology and Microbiology, you can only attempt these courses two (2) times and an Excused Withdrawal (EW) will not count towards these two attempts. For more information, please contact Admissions. 

    Is the library open?

    The library is closed until further notice but they have online resources available.

    What is the turnaround time for a response?

    There is a 24-hour response window Monday-Friday and 48-hour response window on weekends. If there are assignments due over the weekend, communicate with your instructor to create a communication plan.

    Will I still receive my financial aid disbursement?

    All scheduled financial aid disbursements will continue.

    How do I get help with Financial Aid?

    The Financial Aid Office is open and providing remote services through email and phone.
    Phone: 925-473-7525

    Your Financial Aid Representative is based on the first letter of your last name and you can email them directly. 

    Last Names: A - E
    Beverly Buibbui@losmedanos.edu

    Last Names: F-L
    Faidra Lopezflopez@losmedanos.edu

    Last Names: M -N
    Tamara Carreontcarreon@losmedanos.edu

    Last Names: O-R
    Deborah Baskindbaskin@losmedanos.edu

    Last Names: S-Z
    Eva Monteverde,  emonteverde@losmedanos.edu 

    More FAQs at the CCCCD website

  • Student Assistance Program (SAP)

    These are uniquely stressful times for everyone, filled with rapid change and uncertainty, and we expect that many people could find themselves in need of additional care and support.

    Los Medanos College (LMC) and Contra Costa Community College District (CCCCD) want to remind all of our students about a robust resource already in place called the Student Assistance Program (SAP).

    SAP stands ready to provide up to five (5) individual counseling sessions, per issue, per policy year, either in person, or by telephone or web-video conference for problems related to:

    • Childcare and eldercare assistance;
    • Daily living services (arranging help with errands);
    • Stress, anxiety, changes in mood, sadness;
    • Grief, loss or response to traumatic events (like COVID-19);
    • Financial or legal services; and/or
    • Concerns about use of drugs or alcohol

    These services can be accessed 24/7 either by calling 

    (800) 227-1060       (TTY users call 711)

    – or by visiting –

    https://members.mhn.com/external/public/default/login

    LMC/CCCCD Student login code:  ccccdstudent

    Use of these services is confidential between you, the SAP, and the individual professional providers with whom you are connected.  

    No personal information is shared with LMC or the District.

Student Support Services 

LMC Tutors are online

Need help with any subject?
Our tutors and labs are virtually online to help you. Visit the tutoring web page to learn the different ways and to view the different schedules.

LMC Tutoring

Counseling

Distance Counseling
Providing phone, video, and email counseling and career exploration for new, returning and veteran students.

Schedule an appointment

Transfer and career services

Wondering about your future?Transfer and Career Services can help you explore your options and get ready for transfer. They can help you streamline the process and set you on the path that is right for you.

Explore your options now

Peer to Peer help

Need some tech help? 
Your fellow students are just a chat away to help you solve common problems with Canvas, Zoom, Microsoft office products and more!

If they don't know the answer they will find someone who does!

Peer 2 Peer Tech Support

Writing help

Have a writing assignment?
The Center for Academic Support has been providing online writing consultations for years. That's not all... they also provide peer tutoring in all subjects, not just writing!

 Center for Academic Support

Food Pantry

LMC Food Pantry
Weekly Special Hours 
Mondays   2:00 PM-4:00 PM
Thursdays 1:00 PM- 3:00 PM

Open to ALL LMC Students


Student Services at a glance
(hours & services available)

Support Legend:
Live Chat   , Email Consultations   , Video Conferencing   , Phone Support  , Additional Support   

Assessment Center     
Remote services only
Hours: Monday – Thursday 9:00am – 6:00pm 
(925) 473-7438
Admissions and Records      
Remote services only
Registration questions, 
prerequisite assistance,official transcripts, petition for degree and/or certificate, CSU GE/IGETC certifications, special admit concurrent enrollment registration, and
much more!
Hours: Monday - Thursday  9:00am-6:00pm 
(925) 473-7500
admissions@losmedanos.edu 
Counseling        
Remote Services Only: Distance Counseling Appointments and Drop-ins, Counseling Workshops, Student Wellness Program Program 
Hours of Operation: Monday-Thursday: 9:00am-5:00pm 
Friday : 9:00 am-1:00pm
Drop-in Hours: Monday-Friday: 11:00am-1:00pm & 
Monday-Thursday: 3:00pm-5:00pm 
E-Counseling  

(925) 318-1733

Disabled Student Programs & Services (DSPS)         
Remote services only: 

  • DSPS counseling appointments 
  • Learning strategies and other workshops 
  • Canvas support shell for DSPS students 
  • Alternative Media delivered remotely or by mail 
  • Note takers & scribes working remotely through zoom & email 
  • Support for instructors to provide testing accommodations through canvas 
  • Remote training for assistive technology 
  • ASL interpreting & captioning provided  

Hours: 9:00am – 6:00 pm Monday – Thursday 
Friday
: by appointment only
925-318-1673

EOPS/CARE/CalWORKs      
EOPS, CAREand CalWORKs applications, Important Dates, workshops,staff contact information,and learn how to qualify for programs.
Hours: Monday – Thursday 9:00am-6:00pm  
Friday 9:00am-1pm Friday 
EOPSINFO@losmedanos.edu
EOPS Phone: (925) 318-1070 
LMCCALWORKS@losmedanos.edu  
CalWORKs Phone: (925) 318-1686
Financial Aid & Scholarships         
Remote services only
Financial Aid & Scholarship advising, FAFSA and CA Dream Act assistance, help with filling out financial aid forms and completing outstanding items, view financial aid award package.  

Hours: 
Monday Thursday 9:00am – 6:00pm
Note: The general phone line will close 30 minutes before close of business each day.

Financial Aid Virtual Drop-In by Zoom:
Monday 10am-3pm & Thursday 12pm-5pm.

Chatbot: available 24/7 
(925) 473-7525
Student Success and Retention Program    
Probation and Reinstatement workshops, completion of Financial Aid Appeal, appointments with counselors, LMC Connect (Starfish) assistance.    
Hours: Monday-Thursday: 9am -6pm 
(925) 473-7488 
studentsuccess@losmedanos.edu     
Transfer & Career Services          
Transfer and career workshops, University representative appointments, individual meetings with transfer and career coaches and counselors,work experience orientations,and major explorationprograms
Hours Live Chat Hours: Monday-Thursday 9:00am-6:00pm 

Office of Student Life     
Hours 
Monday-Thursday  9:00am-5:00pm
Friday 9:00am-1:00pm 

Associated Students (LMCAS) Meetings  
Meeting Times: Mondays 1-3 PM via ZOOM

Welcome Center      
General college questions, application questions, enrollment questions, assessment questions, class registration questions 
Hours: Monday – Thursday 9:00am – 5:00pm 

Friday:   9:00am – 3:00pm 
(925) 473-7434 
LMCquestions@losmedanos.edu  

Veterans Resource Center    
Information for new and returning student veterans, veterans academic counseling, VA Certifying Officials, Veterans Club.   
veterans@losmedanos.edu