LMC is delivering many classes online and some classes on campus to minimize the spread of COVID-19. Visit the District Office COVID-19 pages for more information.
Please connect with your instructors via Canvas and check your College email often for updates. For assistance with LMC’s online support services, use the Live Chat feature on this website or call (925) 473-7434.
- Frequently Asked Questions
I’m struggling with my expenses as a result of COVID-19. Is there emergency financial assistance?
LMC is offering one-time $500 COVID-19 Emergency Grants for currently enrolled LMC students who are facing unexpected expenses as a direct result of the COVID-19 pandemic and the transition to remote classes and services. These funds, which are grants, not loans, do not need to be paid back. Funding is limited and is subject to the rules and eligibility requirements. The deadline to apply is September 7, 2020. More information and the 5-minute application is available at: https://www.losmedanos.edu/financialaid/care.aspx
I need access to a computer, headphones, or a camera to complete my courses. Is there any support for me?
There are limited resources available for students with high need. Please fill out the following LMC Student Support Form.
I'm not in an emergency or crisis, and I want to talk to a Wellness Counselor or a Mental Health Therapist. How can I talk to someone?
For non-urgent concerns, Counselors in the LMC Counseling Department can provide resources on self-care and help you access community based resources for other mental health or wellness needs.
For non-urgent concerns and up to 8 sessions of free therapeutic counseling, please use this link to request services from a JFKU Wellness Counselor. Telehealth options are currently available. JFKU Wellness Counseling
I need some tutoring. How do I get help with that?
We have a web page that list all the virtual tutoring services that are available at this time and their schedules for individual time with a tutor.
I need to talk to someone in Admissions & Records, how do I do that?
Can I still talk to a Counselor?
Distance counseling appointments are available through video or phone with a Counselor. To schedule an appointment, please call our LMC General Counseling Department phone line at 925-318-1733 or you can book through the Counseling Website. You can also email a Counselor directly with any questions; a list of the Counselor emails and specializations are on the Counseling Website contact page.
Can I still talk to someone at Los Medanos College even if they are providing services online?
We have limited phone service so please communicate via email or chat. If you would like to talk to someone during hours of operation, you can reach the Welcome Desk at (925) 473-7434.
How do I stay up to date with changes during this time?
Make sure you are checking your InSite email frequently. This is the only email that staff and faculty at LMC can contact you at.
What if I do not have access to a computer or the internet?
Please contact your instructor for options on how to continue your course.
Can I withdraw if I feel I cannot complete the course? If so, who do I talk to?
Please talk with your instructor first, your instructor may have options for you. Please also consult with an LMC Counselor and Financial Aid Office before dropping a course as it may affect more than just your enrollment at LMC.
How do I drop a class?
You can drop a course on your insite portal through the Plan-Progress tile. If you are blocked from dropping a course online due to owing student fees or being on Academic Probation, you can email a request either by using the drop request form on the Admissions & Records Forms page or submitting an email request including course information to firstname.lastname@example.org BUT it must come from your student InSite email to authenticate your identity.
What is an Excused Withdrawal?
Courses dropped for COVID-19 related reasons after the last date to withdraw to avoid a “W” will be considered an “Excused Withdrawal” (EW). This means that you will get a refund for the course you dropped and it will not count towards your allowable 3 attempts towards taking a course.
Note: For Anatomy, Physiology and Microbiology, you can only attempt these courses two (2) times and an Excused Withdrawal (EW) will not count towards these two attempts. For more information, please contact Admissions.
Is the library open?
Yes, please see our Hours for Pittsburg and Brentwood in-person services. Librarians are also available for reference assistance via email, chat and Zoom. Visit the LMC Library website to access online resources or Contact a librarian to get help.
What is the turnaround time for a response?
There is a 24-hour response window Monday-Friday and 48-hour response window on weekends. If there are assignments due over the weekend, communicate with your instructor to create a communication plan.
Will I still receive my financial aid disbursement?
All scheduled financial aid disbursements will continue.
How do I get help with Financial Aid?
The Financial Aid Office is open and providing remote services through email and phone.
Your Financial Aid Representative is based on the first letter of your last name and you can email them directly.
Last Names: A - E
Beverly Bui, email@example.com
Last Names: F-L
Faidra Lopez, firstname.lastname@example.org
Last Names: M -N
Tamara Carreon, email@example.com
Last Names: O-R
Deborah Baskin, firstname.lastname@example.org
Last Names: S-Z
Eva Monteverde, email@example.com
- Orientations for Online Learning (Self-Paced Trainings to Prepare You)
The following Canvas orientations and trainings are designed to help you be prepared to succeed at LMC.
They are all self-paced. To access a training, click the button to launch the training and log in as follows:
- User name = your first initial + last name + last 3 digits of your Student ID Number. Example: jsmith123
- Password = your six digit birth date (mmddyy). The first time you log in, you will be required to change it.
New Student Orientation
This online orientation is required for all new students and will expose you to tools and resources that will help you succeed in college. By completing it you will also get early registration!
Online Orientation for Early College Students
This orientation is designed for current high school students who are taking LMC classes. Make sure you are prepared to be successful in your Early College Credit (ECC) classes!
Online Learning: Strategies for Success
Time management, study habits, how to manage assignments and what is expected in the online environment.
Canvas Quick Start Challenge
Do you think you are up to speed in using Canvas for online learning? Take the Canvas Quick Start Challenge and test yourself!
- Canvas, Internet, & other software help
Students & faculty: Access Canvas from the button above, or bookmark and go directly to https://losmedanos.instructure.com.
To access your Canvas account login with your InSite username and password.
Note: Any changes made to your InSite account, such as resetting your password or adding/dropping a course, will be updated in Canvas in three hours.
If you want a quick tour of Canvas, check out this Canvas Overview video to learn how to navigate your courses!
Using Canvas FAQ
Mobile Device Support for Canvas
The Canvas by Instructure app is the mobile version of Canvas that helps you stay current with your courses anywhere you go. Please note: the apps are more limited in functionality than the desktop version of Canvas. We recommend submitting work in the desktop version of Canvas.
Free Microsoft Office
You can find updated Office 365 instructions in InSite. First, login to InSite.
Click on the Resources tile, and select the Free Microsoft Office link.
The next page has current Office 365 download instructions.
In-person classes will be taught via Zoom. Students just need to click on the meeting link to join a Zoom meeting - no account required.
All students have a Zoom account by using their InSite email login credentials.
As the Contra Costa Community College District begins to transition face-to-face courses to online instruction for remote education, we want to make students aware of a resource for 60 days of complimentary internet access. If you live in a Comcast service area, you may be eligible for this service.
Internet Essentials: New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
For more information about eligibility and to apply, call 1-800-934-6489 or visit their website at https://www.internetessentials.com/covid19.
For a map of Xfinity WiFi hotspots, visit http://.xfinity.com/wifi.
Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
- Student Assistance Program (SAP)
These are uniquely stressful times for everyone, filled with rapid change and uncertainty, and we expect that many people could find themselves in need of additional care and support.
Los Medanos College (LMC) and Contra Costa Community College District (CCCCD) want to remind all of our students about a robust resource already in place called the Student Assistance Program (SAP).
SAP stands ready to provide up to five (5) individual counseling sessions, per issue, per policy year, either in person, or by telephone or web-video conference for problems related to:
- Childcare and eldercare assistance;
- Daily living services (arranging help with errands);
- Stress, anxiety, changes in mood, sadness;
- Grief, loss or response to traumatic events (like COVID-19);
- Financial or legal services; and/or
- Concerns about use of drugs or alcohol
These services can be accessed 24/7 either by calling
(800) 227-1060 (TTY users call 711)
– or by visiting –
LMC/CCCCD Student login code: ccccdstudent
Use of these services is confidential between you, the SAP, and the individual professional providers with whom you are connected.
No personal information is shared with LMC or the District.