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Career Techinal Education Committee

Usability study summery

Goals of the Usability Test

The primary point of usability testing was to provide feedback during the design/development process to ensure that the web site will actually be easy and effective to use and provide valuable information to the users. Four primary elements to measured were:

  • Ease and effectiveness of navigation - Do users find what they need easily. Is there a clear pattern to the navigation that fits easily into the users mental model. Are you links labeled with terms that make sense to our users.
  • Usefulness of content - What information do our users want/need? Have we organized the content on each page in such a way that it is easy for our users to quickly find it?
  • Effectiveness of presentation - Did the graphic design, fonts and colors highlight the navigation and content, making the site easier to use? Or did the presentation distract or create a barrier between the user and the information?
  • Task success rate - Were the users able to accomplish the key task they needed/wanted to accomplish. If they were able to complete the task, did they feel satisfied, neutral or angry and frustrated?

Testing Process

  • Week 1
    • Determine usability goals, timeframe, audience, recruiting plan
    • Review web site with management and develop usability test instruments
  • Week 2
    • Recruited test subjects
    • Test the test, make adjustments to test or web interface
  • Week 4 & 5
    • Conducted the tests and gather testing data
  • Week 6
    • Compile data and drafted a report, review report with management for consensus, produced final report
    • Presented final report to management to decide what recommendations they will address.

Target Audience & Test Subject Recruitment Plan

Asked the client who the primary audience(s) are for this web site. After the primary audience(s) have been named, considering setting a goal of 3-5 representative test subjects for each primary audience type. See Jakob Nielsen's article on why testing 20 users is enough.

  • Faculty/Staff/Management
  • Alumni
  • Prospective Students
  • Current Students
  • Students w/ Visual Disabilities